Shipping policy

Last Updated: July 2026

Thank you for shopping with MamaBoo! This Shipping Policy explains how we process, ship and deliver your order. By placing an order on our website, you agree to the terms below.

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods, such as sales or holidays, processing may take a little longer. If there is a significant delay, we will let you know by email.

2. Shipping Rates

We offer fast worldwide shipping on all orders. Once your order is processed, you'll receive a tracking number so you can monitor your delivery every step of the way.

Shipping costs for all other orders are calculated at checkout, based on your location and the items in your cart.

3. Order Tracking

When your order ships, you will receive a confirmation email with your tracking number and a link to follow your package. Tracking can take up to 48 hours to update after you receive it.

If you have not received a tracking number within 5 business days of placing your order, please contact us.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.

MamaBoo! is not responsible for delays caused by customs authorities.

5. Incorrect Address

Please make sure your shipping address is correct and complete when placing your order. MamaBoo! is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice a mistake, contact us as soon as possible. We can update the address as long as the order has not yet shipped.

6. Lost, Delayed or Stolen Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbours and your local post office first. If you still can't find it, contact us within 7 days of the delivery date and we will help you resolve the issue with the carrier.

If your package appears to be lost in transit, please contact us and we will work with the carrier to locate it or arrange a replacement.

7. Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.

8. Returns

If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund or replacement. The item must be unused and in its original condition and packaging.

For full details, please see our Return & Refund Policy.

9. Contact Us

If you have any questions about shipping or your order, please contact the MamaBoo!